Unwashed, unworn or unused items in their original condition may be returned upon presentation of a receipt within 7 days of purchase for an exchange, credit note or refund for the receipted price.
Faulty or incorrectly described merchandise may be returned for an exchange, credit note or refund upon presentation of your receipt within a reasonable time frame.
For hygiene reasons, there are no returns or exchanges on the purchase of cosmetics, earrings or personal items unless exhibiting a genuine fault or incorrectly described.
Cool Room Collective offer lay-by terms requiring a non-refundable 25% deposit and full payment within 4 weeks of entering into the lay-by agreement with the exclusion of sale items. Sale items cannot be placed on lay-by.
Gift Vouchers are valid for 1 year from date of issue. Gift Vouchers must be treated as cash and cannot be replaced if lost.
Exchanges and Returns of items purchased at Cool Room Collective must be returned to a Cool Room Collective store.
At Cool Room Collective, pre-loved, seconds and samples product, which may be slightly faulty, must be chosen carefully as these items cannot be returned or exchanged due to the fault that was present at the time of purchase. If a pre-loved, seconds or sample product exhibits a fault not related to the fault known at the time of purchase, an exchange, refund may be offered as per point 2.
As a member of the loyalty program, Cool Room Collective collects your Personal Information. We may also collect your Personal Information to customise our services and plan product development together with notifying you of products and special offers that may interest you.